Store Policies
In-Store Delivery | Special Order
Delivery for in-store purchases
Dukes Building Supplies strives to provide convenient same or next-day delivery service at a fair and affordable price. Please contact us for pricing.
While we will make every reasonable effort to place your product as close as possible to where it is to be used, extra services (including, but not limited to, the placement of product anywhere other than where it can be dumped via flatbed truck or directly off load from the truck) will incur additional charges.
Clear communication by our customers regarding specific delivery concerns and situations at point of order is extremely helpful in ensuring a successful delivery experience.
In-Store special order policy
We will gladly special order your item should we not have it as a regularly stocked product, subject to the following policies.
- All special orders are subject to a minimum 25% Deposit at the time of order. (Deposit is waived for house account holders.)
- NO RETURNS will be accepted on special order or non-stock merchandise.
- Special order items and deposits are NON-REFUNDABLE.
- Special orders CANNOT BE CANCELLED once placed with our suppliers.
- We are not responsible for production delays or other unforeseen circumstances that delay delivery of any special order. We will provide an estimate of the lead time required for your item to come in as accurately as possible; however, we cannot guarantee a lead time in any case.
Customers will be asked to sign a form acknowledging our special order policies and that they have reviewed the order for accuracy.
